What is the Process from Submission to Receiving?

We have worked with thousands of clients and make the process EASY from start to finish, fast, and pain free.

+ The 1st step is to submit your coin design ideas and details through our website here or by contacting our customer care team.
+ We’ll provide you an initial estimate and coin design proof within 24 hours of your submission.
+ If needed, we offer free revisions until we get the design exactly how you envisioned it.
+ Lastly, once you approve your final proof and complete the final invoice payment we will send your project to production.

Refund Policy

Please note that all purchases of custom products are considered final. As custom orders are specifically tailored, we cannot offer refunds for changes of mind, so we encourage you to make your selections carefully. Given the hand-made nature or hand-processed elements of many of our custom products, slight variations between items are to be expected. Slight variations, as defined as aesthetic differences on 5% or less of the product are deemed normal and are not typically grounds for a refund.

However, if your items are defective or do not meet a reasonable level of quality, please inform us within 7 days of receiving your order. We are committed to upholding our responsibilities under the relevant consumer laws to address and resolve any issues with faulty goods.

Our Guarantee

Your complete satisfaction with your coins is our top priority. While it’s uncommon, if you encounter any issues with craftsmanship, quality, or your delivery, please contact us within 7 days. We are committed to going above and beyond to resolve any concerns swiftly and to your total satisfaction.